Creating a community user journey map template

In reviewing different communities, I created a template map to help me think about the user’s journey in a community and what could be improved: Community User Experience/Journey Map - Google Sheets

I left part unfilled so I could copy, personalise and reuse for different communities. What do we think of it though? Is there anything I could add or remove?

Also, how have you mapped your community member’s journey? Do you even need it? Or what do you do to get an overview of your member’s community experience to get a sense of what to improve?

10 Likes