Discourse for helpdesk use cases?

[Falco]

@terraboss

What about some additional attributes like

pending status

Discourse Solved (Accepted answer plugin)

Summary: The Discourse Solved plugin allows users to accept solutions on topics in designated categories. GitHub: https://github.com/discourse/discourse-solved Install: Follow the plugin installation guide. Configuration Edit category you wish to enable accepted answers on: [38%20PM] As the OP (topic creator) you will have a button that allows you to accept an answer [45%20PM] Accepted answers are highlighted in the topic list: [image] Accepted answers are hig…

internal notes

Ways to post confidential info for moderator eyes only?

Sorry, let me be a bit more explicit about what we plan. (going to call this whisper) New Site Settings Allow staff to create whisper posts globally Allow users to create whisper posts globally New per category Allow staff to create whisper posts Allow users to create whisper posts If whisper is enabled show in composer [ ] Post is Hidden Hidden posts are visible by the Author of the post and Staff This allows for 2 use cases quite flexibly. Allow end users to share information with s…

text templates

https://meta.discourse.org/t/best-way-to-create-an-interface-for-templates/38016?u=falco