Discourse for helpdesk use cases?

[Falco]

@terraboss

What about some additional attributes like

pending status

Discourse Solved Plugin

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Repository Link https://github.com/discourse/discourse-solved Install Guide How to install plugins in Discourse Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics sit…

internal notes

Ways to post confidential info for moderator eyes only?

Sorry, let me be a bit more explicit about what we plan. (going to call this whisper) New Site Settings Allow staff to create whisper posts globally Allow users to create whisper posts globally New per category Allow staff to create whisper posts Allow users to create whisper posts If whisper is enabled show in composer [ ] Post is Hidden Hidden posts are visible by the Author of the post and Staff This allows for 2 use cases quite flexibly. Allow end users to share information with s…

text templates

https://meta.discourse.org/t/best-way-to-create-an-interface-for-templates/38016?u=falco