Today, I was looking for new way to manage help desk inquires.
Most of todays solutions are available as SaaS plans. Other open source projects (osTicket) feeling pretty lame… 1990-2000 like …
It would be much better to get something that feels responsive as Discourse does. But the integration between Discourse and the help desk has to be much better.
That’s why, I came to the point, http://helpy.io could possiply fit to our workflow.
Some questions to other community admins:
- Are you using some kind of standalone self-hosted help desk?
- Did you find some way to connect Discourse with it? (users, faqs,…)
For Discourse core team and other contributers:
- Which help desk approach could you reccomand me in combination with Discourse?
- What about some additional attributes like pending status, internal notes, text templates, etc. … for a new help desk plugin?