Integration Zendesk/Discourse


(Jonathan Benghozi) #1

Hi everyone,
We are thinking of setting up a community platform and already have a help center via zendesk + support via zendesk. Wondering if any of you have already integrated discourse with zendesk to:
1- have discourse community conversations appear in search results on the help center
2- trigger tickets if a conversation requires support team attention

Thanks everyone and happy to discuss about it if you want.

Jo


(Bhanu Sharma) #2

I’m not sure about posts appearing as search results but there is a plugin


It will help you with creating tickets through discourse topics.


(Jonathan Benghozi) #3

Thanks!
I will take a look at this post.
Jo