Integration Zendesk/Discourse

[Jonathan_Benghozi]

Hi everyone,
We are thinking of setting up a community platform and already have a help center via zendesk + support via zendesk. Wondering if any of you have already integrated discourse with zendesk to:
1- have discourse community conversations appear in search results on the help center
2- trigger tickets if a conversation requires support team attention

Thanks everyone and happy to discuss about it if you want.

Jo

[itsbhanusharma (Bhanu Sharma)]

I’m not sure about posts appearing as search results but there is a plugin

Discourse Zendesk Plugin

Summary: Zendesk for Discourse GitHub: http://github.com/discourse/discourse-zendesk-plugin Install: Follow the plugin installation guide. Features Create Zendesk tickets from Discourse topics in specific categories Sync comments with Zendesk Add tags to tickets in Zendesk created from Discourse Different credentials for each staff member Configuration Add Zendesk Url Settings go to http://discourse-url/admin/site_settings/category/plugins Change the URL with you…

It will help you with creating tickets through discourse topics.

[Jonathan_Benghozi]

Thanks!
I will take a look at this post.
Jo

[Becca]

Hey Jonathan did you figure out a way to do #1? We are also looking into doing that now