Dynamic of community with a chat and discourse page


(Aaron Bell) #1

Has anyone started building a community from the ground up and used both chat and discourse as primary uses for the users?

I want to build a community that uses a chat like gitter/telegram to have correlated channels and categories. The chat is obviously better for some issues while the forum is better for others.

I’d just be curious to hear about people’s experiences launching a community


(David Taylor) #2

Doesn’t strictly answer your question on the community side of things, but just in case you haven’t seen it yet - you can get Discourse to send notifications to various chat systems using this plugin:


(Aaron Bell) #3

Thanks I saw this and have it in my plans.

I think gitter is the best chat platform out there, but the issue is it only has github or twitter authentication and my users arent actual developers.

I’m modeling my community off of freecodecamp so I’ve been thinking about seeing if I can get my users to authetnicate with github somehow or another platform.

https://medium.freecodecamp.org/so-yeah-we-tried-slack-and-we-deeply-regretted-it-391bcc714c81

Was also wondering if there are signature features/plugins for discourse?


(Christoph) #4

Not exactly an answer to your question either, but I can say that, in building my community from the ground up, I consciously chose not to have a chat channel, at least in the beginning.

Reasons:

  1. Getting off the ground is a challenge, every post from users other than yourself counts so you don’t want to diverge those into a chat channel (even less so if it is a third party channel outside your forum).
  2. Content in the chat is not searchable and may not even be archived. In the long term, I think the community will appreciate that all their interactions are still there somewhere in the forum’s basement.
  3. For chat to make sense as a complement to discourse, it requires at least two users to be online simultaneously. Depending on the nature of your forum, that probably won’t happen very often until you have a couple of hundred users.
  4. For less tach savvy users (of which I have many) it would just add to the confusion. Understanding the difference between PMs and public posts is enough of a challenge.
  5. With real time updating, discourse already delivers a chat like experience while overcoming the difficulties of referencing in a flat design. A software I use had their support channel on gitter and it drove me crazy that you could see what responded to what. Luckily, I was able to convince them to switch to discourse :sunglasses:

(Aaron Bell) #5

Appreciate this comment.

I am going to be competing with another site that appears to be using an outdated and ugly looking wordpress forum. They have been the primary online community for a while but the user experience is so bad, which is why I ifirst thought a live chat would be helpful, then to find discourse.

It will be somewhat tough becuase I am competing with reddit, and this site.


(Christoph) #6

Don’t assume, however, that a bad user experience is a convincing reason for veteran users to switch to a better platform. I asked recently about the chances of a forum running on vbulletin migrating to discourse. I did not expect that people would be excited from the start, but that a discussion about the pros and cons would ensue. - The discussion was over before it even started:

At least they didn’t close the topic :wink:


(Aaron Bell) #7

Interesting. Thanks for sharing. I would definitely have to have a whole plan to bring over existing users and and get new users. The community I would try to create would essentially be a competitor of the old forum

Once people pass this exam, which is why people go on the forum in the first place, they usually never go on it again. So while its certainly a challenge, it isnt impossible because the dynamics of all forums are different.

When I type of a plan, I will share it with you