newbit1337 inquired about the conditions triggering private messages that ask users to verify their email address, specifically whether soft bounces (like ‘out of office’ replies) or a specific bounce score threshold are responsible. They also asked how to deactivate these notifications. NateDhaliwal suggested adjusting the Reset bounce score after days site setting to 1 or even 0 to mitigate the issue. newbit1337 confirmed they would try this solution, and NateDhaliwal later followed up to check if the problem persisted in post 4.
When do users get the private message asking them if their email is correct?
Is there any way I can deactivate this? It seems users also get this message when there is a soft-bounce like an ‘out of office’ reply, is that correct? Or do they get the message based on their personal bounce score? If so, what is the threshold and can I change it or can I somehow deactivate that message?
Thanks,
newbit
Perhaps changing the Reset bounce score after days setting to 1 so that it resets after a day? In fact, it seems that I can input 0 into the field. So maybe even that.
Thanks, I will try that!
Hi there, did you still encounter this after trying what I suggested above?