Email reply-to for digests

email

(Mike Linksvayer) #1

I have reply-by-email set up and it works great for individual message notifications. I had a user think they could reply to a digest, so of course they got a bounce from my configured noreply address. For now I’ve just made noreply go someplace I can check occasionally to let users know they can’t reply by email to digests.

I see in Auto-response email replies to Digests are processed as new topic another option is to have digest replies go to address for creating new topics, but this is messy and I don’t want to for the reasons mentioned in that thread.

What if digests got a reply-to with not a single messageid in the + part of the address, but all messages that are in the digest. Discourse could try to guess which is being replied to, and put the reply in that thread. Or put it in a moderation queue for assignment to the correct thread.

I admit this is an edge case and probably way more complexity than warranted, just noting idea as I have it. I’m fine with workaround of just not bouncing noreply and checking that manually on occasion, but if there’s another best practice I’m missing, or that is a really bad thing to do, I’d love to know.


Customize subject format for digest emails
(Michael Downey) #2

Since the Discourse digest is not actually an email digest in the commonly accepted terminology, how could someone reasonably reply via email to a message that is only referenced by title or excerpt in the email?


(Mike Linksvayer) #3

Some people are apparently accustomed to replying to very brief mostly context-free messages. Like twitter users. :smile:

Seriously though you’re right. Email replies to digests almost have to be relatively low value, making case even edgier than I assumed.


(Tobias Eigen) #4

this came up for us recently as well - what often happens is a digest is sent out with only one topic in it, which not only looks odd because it says it’s popular but also results in people replying to it. Maybe if only one topic is in the digest it should be sent not as a digest but as a notification that can be replied to?


(Jeff Atwood) #5

This is the correct way to handle the situation. no-reply@example.com should have an autoresponder that tells users what they can do and what is going on if they make that mistake.