Email support with discourse

[Gustavo_Papasergio1 (Gustavo Papasergio)]

Hi Guys, I’ve been reading almost all the threads to try to understand how to give support via email, and how this incoming mail could be automatically assigned to a support team, But I can’t find a clear and simple step-by-step guide to help me do it. Can someone give me a hint as which plugins I need to make incoming mail work toghether with the assign and ticket plugins?

Above all, how to make these incoming cases manageable through private messages with the support team.

thank you very much

[HAWK]

Have you seen these?

Set up Reply via Email Support

So you’d like to set up reply via email support for your Discourse forum. Reply via email is pre-configured and enabled by default on all discourse.org hosted sites. The guide below only applies to those self-hosting. Good news! Unlike outgoing email, which is completely unsuitable for typical consumer mail services like GMail, Outlook, Yahoo Mail, etc, incoming reply via-email tends to be extremely low volume. Unless you have a truly massive forum with a zillion people replying to no…

Configuring Reply via Email

If your Discourse does not have incoming email set up, here’s how: if you already have basic reply via email set up (which is common on hosting plans), and you want to add the ability to start a new topic via email, see this topic. You have two options for enabling incoming emails to your Discourse: polling via POP3 or pushing to the API 1. Polling emails via POP3 If you want to poll emails using POP3 you must first setup email polling. For that, I recommend that you follow the tutor…

[Gustavo_Papasergio1 (Gustavo Papasergio)]

Uhhh … Nop. How could it have happened?

thanks

One more thing, because probably i could not explain as good i wish

because I think I saw those threads.

I will try to be exact. I am not very good at the English language.

• my platform is in foro.pipol.news and I want to create a mail account that is support@pipol.news
• Inbound emails to support@pipol.news must be entered as a private message or ticket, assigned to the moderators group.
• When someone responds to the private message, an email goes back so that user can register and follow the case within the forum or if they do not enter, via email

I hope I could explain myself in the best possible way

[riking (Kane York)]

Create a new group, named support, and configure the email-in settings there.

See also:

IMAP support for group inboxes

We are happy to introduce an alpha version of IMAP support for group inboxes. This feature adds the ability to enter IMAP credentials and settings on a per-group basis to sync group inboxes with an email inbox. This is an alpha-stage feature, and as such it is not 100% complete and polished. It is very likely to be broken, we are not currently maintaining it or using it in production. Use at your own risk! Benefits Your gro…

I think we need a real how-to created for this.

[Gustavo_Papasergio1 (Gustavo Papasergio)]

thanks for your help @riking