Hi Guys, I’ve been reading almost all the threads to try to understand how to give support via email, and how this incoming mail could be automatically assigned to a support team, But I can’t find a clear and simple step-by-step guide to help me do it. Can someone give me a hint as which plugins I need to make incoming mail work toghether with the assign and ticket plugins?
Above all, how to make these incoming cases manageable through private messages with the support team.
thank you very much