My name is Wim and I’m brand spanking new to working with Discourse; pleae forgive me if my terminology is incorrect. I’ve been asked to re-organise an existing forum hosted by Discourse. The forum was designed in cooperation with Discourse and (in case relevant) uses a tailor-made theme and some dedicated components designed by Discourse.
The work would be to add new categories, merge some categories/topics into new categories, get rid of some categories etc. and I’m doing this in a staging environment.
While working on it as an admin (not a user), I noticed that I somewhere along the line lost a main category (including its sub categories and sub-sub categories). However, when I go to re-order the categories, I can see the category at the expected place. There are over 220 categories / sub categories.
Is there something obvious that I’m missing. I tried to find limitations in settings in the admin panel and some other places but did not manage straight away. Googling and searching on this forum did not (immediately) reveal anything, but that might be due to incorrect search terms.
Assistance where to look would be appreciated; let me know if you need more info. And yes, stupid me did not make a backup before I started
Did you Mute it by any chance? That would hide it from your Latest list. If you navigate to that category manually you can change the notification level using the bell icon, or go to your /preferences/tracking page and remove it from the box there.
But category C does not show there. If it was muted, I can imagine that less privileged users can’t see it; I’m an admin so should be able to see it and navigate to it. Am I missing what your trying to say?
What I see on the home page are the categories A (plus subs), B (plus subs) and D (plus subs). Just in case, the question is about categories, not about topics.
Maybe I’m looking at the wrong spot but there are no muted categories under settings
Earlier I described a way to access the category. It’s actually even easier using the category dropdown; something that I don’t use as a normal user; it’s there.
It gets more interesting. I did not think that it would be relevant hence it was not mentioned.
When changing the page layout to “boxes with subcategories”, “boxes with featured topics” or “subcategories with featured topics”, the invisiable ategory shows its face.
Is this a pointer to something where I can look?
The initial category was “categories with latest topics” and I changed it to “categories only”; I suspect that it went ‘invisible’ But going back to “categories with latest topics” still doesn’t show the invisble category.
Another thing to check is whether it shows up for other people or not. If you use a private window or a test user can they see it on the category page?
Safe mode is another good fault-finding tool, in case a theme component or plugin may be having an effect somehow.
If you can share a link to your forum we may be able to see something (either publicly or by PM is fine )
There was a “custom” component that hides read-only categories. And the specific category was set to read-only Disabled the component and everything was fine
Although I think that I have a keen eye for detail, I’ve learned the lesson to even pay more attention.
Yet useful. I administrate an international forum with several subcategories in foreign languages I can’t read (other moderators can). I muted them so it wouldn’t make the topic list noisy for me. And if there’s any issue with the content of one of these categories, other staff members can take care of it
)
But going back to “categories with latest topics” still doesn’t show the invisble category.
Disabled the component and everything was fine 