The user Hammad1412 reports that their Discourse forum at https://gov.indexcoop.com/ gets stuck on a loading wheel when attempting to load posts or categories, and shares a video demonstration. Falco notes that the domain doesn’t resolve due to a missing DNS entry and explains that since the domain uses Cloudflare, Hammad1412 must create an A record for the gov subdomain pointing to the server’s IPv4 address where Discourse is hosted. Hammad1412 admits to being new to this and asks how to fix the DNS issue. Falco provides the technical steps for adding the record in Cloudflare. Separately, pfaffman asks how Discourse was installed, suggesting the issue may relate to the installation method (e.g., Standard Install). The core issue appears to be a DNS misconfiguration preventing the forum from loading, rather than a Discourse software bug.
Hi,
Our forum seems to get stuck trying to load a post when you click on it, or try and open up a category.
Just want to know what’s going wrong? Here is a link to the forum - https://gov.indexcoop.com/.
Here is the video showing the problem - Loom Message - 10 January 2022 | Loom
This link doesn’t load for me, as there is no DNS entry for this domain.
thanks for the reply.
Sorry I am a complete noob, how do I go about fixing the no DNS entry?
Looks like you use Cloudflare for handling the DNS for indexcoop.com. You need to create an entry for the gov subdomain in the Cloudflare administrative panel pointing to the place where you are hosting that Discourse instance. Usually that is one entry of the type A with the IPv4 address of the server where Discourse is/will be running
How did you install Discourse? Did you do a Standard Install?