For communities using Discourse Zendesk, we’ve made it possible for admins to grant any group — such as their support team — permission to create Zendesk tickets from Discourse topics and to view tickets links. Previously, this privilege required admin or moderator access.
Discourse Zendesk is available on our Business and Enterprise plans.
To allow more users to create tickets and view ticket links, head to the Zendesk plugin settings and find the Zendesk create ticket allowed groups and Zendesk view ticket allowed groups settings:
Note: Admins and moderators will always be able to create and view ticket links.
As you can see, these are separate settings. Ticket creators who can’t view links will receive a confirmation that the ticket was submitted, but won’t see the ticket ID or URL. Please also note that users must still have permission to access to the Discourse topic to use either of these functions.
