I just came across the “This user’s public profile is hidden” feature, which I see discussed elsewhere: This user’s public profile is hidden?
I like the feature, but I am finding that it is not entirely working as advertised and is a cause for concern. It seems to me that if I select the “Hide my public profile and presence features” option in my preferences, my profile should not appear at all in the user list, in search results, in user card popup, in the new message composer, when mentioning users etc etc… even if I have participated in discussions in the past and am an active user.
In my use case right now, it’s about streamlining how we provide a helpdesk for support - we want people to write to a helpdeskteam group (used to provide support) and not a helpdesk user (used to send automated messages, including the group for followup). I guess I could rename the helpdesk user so it does not show up, but that might cause some confusion among members. But I think if this feature worked as advertised, I shouldn’t have to do that.
In addition, in my community I have this feature enabled in the first place because there are times for people when they need to lower their profile in a hurry. This may be short term or long term - if long term, obviously we can anonymize the user. But if short term, just having the profile disappear for a bit is what is wanted. I thought this feature hid it entirely from view but the person’s name and username still appears. I suspect users will be tripped up by this as well and it might get them in trouble.
There might be some aspects I am missing here, including how the user is handled that is in the admin settings as the official contact that sends automated messages. Perhaps it has to always be visible and accept messages from members, I don’t know.