I’ve started an online community with Discourse & the main feedback I’m getting is around the notifications.
People don’t like the email notifications (too slow) - or miss them because they get blocked etc.
People like push notifications to their phones/ devices. Even for new posts.
Here’s some (excellent) user feedback which sums up a lot of what I’m hearing:
For me it’s a lack of something visual when I pick up my phone. Not an alert as such but an icon that has an alert next to it that something has happened on [Discourse] that I should go look at. My brain has become very dependant on cues like this - there are so many things screaming for my online attention that at a primal level it’s the squeaky wheel that gets oiled. FB, Insta, Messenger - even if that thing is rubbish it draws me in and I spend 10mins there.
The irony is one of the reasons I went for Discourse was to get away from the barrage of notifications from the likes of Facebook or Twitter. But it looks like we’ve programmed our brains to only respond to alerts/ notifications.
So I’m trying to work out how to meet my user’s requirements for more push(y) notifications. From what I can tell Discourse has the following notification systems:
I installed Discourse Hub (for Android) yesterday & have yet to see a single push notification from it. When you say the “push notification volume will be low” does that mean once a day, once every few days, or non-existent?