Is is possible to automatically send a tailored email or message when a topic is marked as Solved ? If so how?
We are trying to use it for marketing and to determine how happy customers are with the solution.
Is is possible to automatically send a tailored email or message when a topic is marked as Solved ? If so how?
We are trying to use it for marketing and to determine how happy customers are with the solution.
Hello @ianm!
There’s no built-in solution for this. It would require a plugin or a custom script.
If you know a bit of coding, the later would be fairly easy using a solved event webhook.
The steps would be:
Create the webhook in /admin/api/web_hooks/
Create a script that will receive the webhook. A PHP example can be found here: Use Discourse webhooks with PHP
You’ll need to ensure that the X-Discourse-Event
header is set to accepted_solution
.
The webhook payload contains informations that can be used for the message you want to send:
name
and username
: the author of the post marked as solution
cooked
: the HTML content of the post marked as solution
topic_id
: the topic’s ID
You can then return the data of /t/[topic_id].json
[1].
There are a few ways to get the topic’s author:
[post_stream][posts][0]
contains the author’s data: [id]
,[name]
, [username]
, etc.
[details][created_by]
will also contain this information.
Do a POST request to /posts.json
with the proper payload to send a PM to the topic’s author.
More info about the post POST request: Discourse API Docs
Video proof of concept:
/t/[topic_id].json
endpoint also contain solution-related data in [accepted_answer]
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