How to PM staff when PM is disabled


(Susan Spencer) #1

Hey fantastic Discourse people,

I disabled pm’s but now users say they can’t send pm’s to Staff.
There isn’t a PM button on the topics pages, and no PM button on user pages.
And I’m not seeing the method for me to send pm’s to users, even when I go into the Admin/User area and select a user. I don’t seem to be able to send a private message to anyone, and they don’t know how to send a private message to me.

Any suggestions as to how users can pm Staff, and how Staff can pm users?
This is probably obvious, but none of us are seeing it (yet).

Any help is appreciated! tks.


(Daniela) #2

If you disable PM on your profile, users will not be able to send you any messages, but you, as a staff member, will be able to send it to your users (even if they have disabled PMs).

You do not need to visit the user profile, just click on username or avatar to see the Message button


(Susan Spencer) #3

Hi @Trash, thanks for the helpful info!
So if the forum’s PM feature is disabled, users can’t pm staff, correct?


(Daniela) #4

If the forum’s PM (by site setting) is disabled, users can not send PM, staff members (admins and mods) can always send PM to all users.


(Jeff Atwood) #5

Additionally any user who receives a pm can always reply to it no matter what.


(Susan Spencer) #6

Yeah so it doesn’t really solve our problem of our previous developer who is pm’ing people. i’m receiving complaints. If he’s already pm’d people, he can continue to send on those pm threads
So…users trolled on forum, WHAT DO??? :slight_smile:

Thanks for the replies, we’ll figure it out…


#7

Have you considered confronting this person directly to stop their behavior? Technology is always a good first-go without having to broach things directly with a group of people or an individual.


(Susan Spencer) #8

He decided he didn’t like the user community, so he left the project.

Users get excited when they first join the forum. The tech guys are learning how to make their own jeans, the tailors are learning how to scale their business. They get so excited it’s like they’re eating ice cream for the first time! And their imaginations kick into high gear, and they make a ton of suggestions. I just listen and say ‘cool idea!’. But the developer takes it to heart, and so he took his marbles and went home. He made his own fork, then deleted the original repo! Atlassian actually provided us support (amazing) and restored our code to us. And now he wants the users back. I’ll answer questions from anyone, the forum users can use his fork if they want to. So he’s not happy about that either. But he refuses to post publicly, even though we all know he’s lurking about. And he likes to play word games so engaging him in a discussion isn’t productive anymore, he spews a stream of crazy talk.

Hopefully he’ll eventually get tired and go do his own thing.


#9

Not to snark him, but errh…sounds as if he did not carefully plan out his departure strategy.

If he’s threatening the well-being of the community by backdooring his activities for getting users to grok his fork then I do suggest confronting him about it. He may get tired in the long run but overall one should consider how other members are dealing with it and their own feelings on the subject which can hurt everyone in that longer run. Possibly a bump in the road or something greater. At most, you can tag him for spamming, if he’s getting people to jump ship, or make that attempt.

From your edits, he sounds like an intellectual bully. I wrote some pieces on here I plan to blog in the coming weeks from someone else’s account of dealing with this kinda thing. Good luck.


(Susan Spencer) #10

lol, you’re so right!


(Jay Pfaffman) #11

You disable his account. And perhaps move to a new server that he had never logged in to.