How to respond to automatic topics with AI

Hello, is it possible that one of the AI models or options of that type allow you to respond to a topic with AI responses?

For example, there is a topic where they ask sites to register domains, and that the AI automatically responds to different pages?, and in the older topics that this was not implemented, I can do it 1 by 1 with a few clicks.

Has an ā€œanswering machineā€ mode where you can configure the bot to automatically respond to new topics in specific Categories. You can set up the bots prompt per category to tailor its behaviour.

I use it to ā€œintelligentlyā€ welcome new members for example.

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I believe you can set this up with Discourse Automation and augment with Discourse AI

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I plan to add ā€œRolesā€ to ā€œAI Personasā€

I have in in progress PR so we are not too far.

Roles:
ā€œBotā€ ā†’ the PM / Chat thing we all love
ā€œGroup responderā€ ā†’ respond to first post in a group PM (either as post or whisper)
ā€œTopic responderā€ ā†’ respond to topics in a specific category or containing specific tags. (either as post or whisper)

Only thinking at the moment about a role for responding to the first post of a topic, after that ā€¦ will it gets both complicated and expensive.

A few weeks out.

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Howā€™s this coming, I was hoping to be able to use this to reply to the posts which we call ā€œForever Aloneā€ posts that never got a reply

It would be nice to use LLM and some community search / context to auto reply with potential help and or suggestions

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I have a branch for this, but we have a lot of stuff changing at the moment so I put this on hold for a bit.

Responder though was meant to respond right away, what you are describing here feel a bit like automation, no? For topics with zero replies in specific categories, make a reply 1 week later.

How would you see this feature working and helping, can you expand a bit with a concrete example or 2?

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We find that a lot of times a post gets to the forever alone category cause people didnā€™t see it we have a pretty active forum and stuff just gets past the active topic list and people forget

Sometimes the question has already been answered but the person asking didnā€™t search the forum

So I think it would be helpful to reply with some interesting related links to other topics and or bump the topic up for visibility

A better option would be to try to actually answer the question based on the entire content of our forum but that seems like a tall (read expensive) order

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For that specific use case Iā€™ve had success giving tools to the staff team using either of the solutions proposed here

IMO itā€™s better to give those visibility without increasing noise.

This is a wonderful idea and I just checked it out, but do you have any idea how to do it via the auto responder considering it only works with key-value pairs? :innocent:

I mean in the sense that the AI persona would auto respond to the post as if it were actually @mentioned by the user.

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I tried usersā€™ responses when they received AI answers to older topics without answers/posts instead of real answers.

10 tries and 10 really pissed-off users ā€” so I would say that approach isnā€™t suitable for every forum and culture.

What I donā€™t know and can just guess is that there were two reasons:

  • AI was too general and hallucinated too much, aka. it gave only pseudo-useful responses
  • users were waiting too long and then they got an AI answer that normally doesnā€™t happen, so they were offended and thought that their questions werenā€™t worth a real humanā€™s time

The first reason comes from KB data, prompting, and limitations of AI. The second oneā€¦ they were right. People tend to know that AI chats, etc. are for saving money and trying to take the road where they should not use words like ā€œpersonalā€ and ā€œserviceā€ :smirk:

Sure, that test was small. And my site isnā€™t a business but another community, and people are more sensitive when things are hobby-based (because everybody already knows businesses try toā€¦ well, get your money the easiest possible way :rofl:)

and about proofreading

I used AI proofreading. So if and when there are still awful errors, it isnā€™t my fault anymore :stuck_out_tongue_winking_eye: I kind of like this feature.

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