How user normal can add note to staff?

How user normal can add notes to staff?
Only this user and staff see this notes, Other user normal don’t see this note. Mean, this note is secret text and only this user and staff member see it.
Thank you!

How would this be different from sending a staff member a message?


Sending message only to member of staff
Sending notes, all member of staff can see note :slight_smile:

You can allow everyone to send messages to the staff group (or any other group) on the admin page for that group:


Thank you!
But my mind, User normal send every note to every topic in order all member of staff can see this note when they view this topic. Note for topic, specific for topic. Not message betwen normal member and staff member.
Thank for solve for me!