I commonly find myself in this situation at https://community.letsencrypt.org/:
- Get on the forum for the day, see I have a PM, and no flags to review.
- Click on the PM. The thread started with an automated email from me (my account is the “
system” [edit: “site contact”] user), saying “Akismet has temporarily hidden your post,” and has a reply from the affected user saying “when will the post be published?”
- Try to figure out if the post has been published already. This is challenging because there’s no link to it from the email thread.
- Almost always, the post has been reviewed and approved by some other moderator already.
I’d like to find some way to reduce the hassle of this workflow. For instance, perhaps Akismet could reply to the threads it creates saying “your post has been reviewed and [accepted/rejected]”. Or perhaps the initial post in the PM thread could include a link to the flagged post?
Also, am I doing the right thing by having an individual’s account as the “system” user? It seems like part of the issue is that other moderators can see the flags for review, but they don’t see the PM threads, and so can’t reply there.