Intégration Zendesk/Discourse

[Jonathan_Benghozi]

Hi everyone,
We are thinking of setting up a community platform and already have a help center via zendesk + support via zendesk. Wondering if any of you have already integrated discourse with zendesk to:
1- have discourse community conversations appear in search results on the help center
2- trigger tickets if a conversation requires support team attention

Thanks everyone and happy to discuss about it if you want.

Jo

[itsbhanusharma (Bhanu Sharma)]

I’m not sure about posts appearing as search results but there is a plugin

Discourse Zendesk

Summary Create Zendesk tickets from Discourse topics. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Create Zendesk tickets This plugin allows you to create Zendesk tickets from Discourse topics. This can be done either by configuring the plugin so that all topics in a category automatically generate Zendesk tickets, or by pushing individual topics to Zendesk by clicking the “Crea…

It will help you with creating tickets through discourse topics.

[Jonathan_Benghozi]

Thanks!
I will take a look at this post.
Jo

[Becca]

Salut Jonathan, as-tu trouvé un moyen de réaliser le #1 ? Nous cherchons également à le faire pour le moment.