Internal notes on topics

[Liam_Griffin]

Hey Discourse team,

I’ve been searching for an internal notes plugin but I can’t seem to find one that fits our requirements. Essentially we’d like to have the ability to add an internal note that’s associated with a specific topic.

The usecase is that our discourse community is a public support channel, and staff that are providing assistance on new topics should be able to note specific info for other internal staff to reference, eg: providing notes on troubleshooting that has already happened, or linking to other topics/issues that are related.

Is there already a plugin that exists that will allow this? The closest I’ve found so far is User Notes - which allow you to leave a note on a specific user, but we’d like to achieve this on a specific topic instead.

[merefield (Robert)]

have you considered “whispers”?

Creating a whisper post

This guide explains how to create a whisper post in Discourse, including how to enable the feature and use it effectively. Required user level: Users in whisper-allowed groups Whispers are a feature in Discourse that allow for private discussion within a topic or personal message. This guide will walk you through enabling and using whispers. Enabling whispers Before whispers can be used, an administrator needs to enable them: Go to your site settings Find…

[Liam_Griffin]

Hey Robert - this looks like exactly what we need. I think I overlooked this setting due to the name

Thanks for pointing me in the right direction