Introducing Discourse AI Sentiment Analysis: New Admin Report Available

Announcements
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Introducing Advanced Sentiment Analysis: Powerful New Insights for Your Discourse Community

We’re excited to announce a significant enhancement to Discourse AI with our new Sentiment Analysis Report feature. Building on last year’s Sentiment overview, this powerful tool gives administrators deeper insights into community sentiment across your forum.

Where to Find It

Navigate to your admin dashboard and look under the Reports section in the sidebar. You’ll find the new Sentiment analysis option alongside the existing Sentiment overview report.

Navigation menu showing the Sentiment analysis option under Reports section
Navigation menu showing the Sentiment analysis option under Reports section274×793 38.2 KB

Flexible Analysis Options

This comprehensive report empowers you to:

  • Filter by specific parent categories
  • Group results by categories or tags
  • Customize time periods for targeted analysis
  • Easily export data for further processing

Dashboard showing sentiment breakdowns across multiple categories with positive, neutral, and negative indicators
Dashboard showing sentiment breakdowns across multiple categories with positive, neutral, and negative indicators1935×2701 461 KB

Actionable Community Insights

The true power of this feature lies in its ability to help you identify trends and potential issues before they escalate. With a single click, you can drill down into any category to examine specific posts that are driving sentiment in your community.

Detailed view of Support category showing specific posts with sentiment indicators
Detailed view of Support category showing specific posts with sentiment indicators1888×1478 311 KB

Availability and Implementation

This feature is now available to all customers on our official hosting at no additional cost. Self-hosted Discourse instances can enable this functionality by following our existing setup guides for Discourse AI.

Get Started Today

We encourage all community managers to explore this powerful new tool and discover valuable insights about your forum’s emotional landscape. Share your experiences with us as you put sentiment analysis to work!

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This is excellent - thanks @Falco!

Exactly what I was hoping to see from the sentiment analysis tool, and a great way to show side-by-side comparisons of forum categories where different initiatives are running.

For example, we’ve been experimenting with a small private category for focused discussion around things like product updates, separating this from an overwhelmingly negative public category. We can use the sentiment analysis report to quickly show the impact of that work, as the ratio of positive and negative posts is very different between the two.

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This is great! I notice using the “export” doesn’t work and gets this error - “We’re sorry, but your data export failed. Please check the logs or contact a staff member”

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Indeed. We went ahead and removed the button for now, until we can get it working properly and design how an export would work.

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Is there a way to modify an analysis that is incorrect?

For example, we have a section of our community for guides, which use a “issue/problem addressed & solution” format. It’s flagging all these as negative, presumably because they’re describing an issue—but I think they are far from negative when it comes to sentiment.

2 Likes