The discussion is about issues with private messages on a forum. Julien_Kmeo reports two problems: text disappearing in the private message window and receiving notifications from conversations that aren’t theirs.
Don suspects that the issues are related to the Quick Messages Plugin, which Julien_Kmeo confirms for the first issue. pfaffman and Moin agree that the second issue is likely related to this plugin as well.
PhantomR1982 suggests that the plugin might be incompatible with the forum’s layout, and recommends disabling or removing plugins one by one to identify the conflicting plugin. Julien_Kmeo confirms that they do not use the Babble plugin, which was mentioned as a possible cause of similar issues.
I have to open the conversation in a full window to see it.
Issue 2 : Receiving private message notifications from conversation that aren’t ours.
I won’t post any screenshot on this one to preserve my member anonymity since their family names appear on the screen.
But some of them and myself included, often receive notification of other members’ messages.
As the owner of the forum if I click on it I can see their conversations (which I’d rather not), but I think they can also see the messages (but I’m not 100% sure).
I’d be really grateful if someone could help me fixing these issues.
Just a note here @Julien_Kmeo I’ve not seen a private message pop-up window like that before in both modes desktop/mobile and I use private messaging regular on the discourse software.
Maybe on Facebook there’s a similar style.
Saying that what does your forum look like in “Dark Mode” can you see the text (Settings → preferences ->interface → theme → dark) then “Save Changes”
That would be my guess. You can either remove it and see, or remove all non standard plugins. There is very nearly zero chance that your issues are in discourse core.
That’s why I hadn’t seen a chat window like that before then,if it’s a third party plugin to convert your messaging layout to this style then sounds like it’s incompatible as the others have said,the reason for trying the Dark Theme was to see if the text showed up on a black background if the white balance was to much.
A little investigation disabling/removing plugins one by one will help you narrow down the conflicting plugins.
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