Bryanpwo
(Bryan Poerwo)
August 8, 2020, 9:08am
1
Recently a member was promoted from level 1 basic user to level 2 member. The user received the notification, in the admin page the user is marked as member level 2. however the profile page is still displaying Basic.
Is there some setting I missed that must be changed?
1 Like
ondrej
August 8, 2020, 9:41am
2
Hello!
Bryanpwo:
Recently
How recently? It may take some time to update on the profile.
1 Like
Bryanpwo
(Bryan Poerwo)
August 8, 2020, 9:51am
3
Since yesterday, the member was upped to level 2. But your answer tells it all, I guess. Thnx.
1 Like
IAmGav
(Gavin Perch)
August 8, 2020, 9:57am
4
ask the user to log out and then log back in, maybe that can help.
1 Like
Bryanpwo
(Bryan Poerwo)
August 8, 2020, 10:09am
5
She already did that, I guess her profile will be updated soon.
1 Like
IAmGav
(Gavin Perch)
August 8, 2020, 10:11am
6
it does not take that long to update.
something maybe be stuck somewhere.
maybe you can check discoursedomain//sidekiq/retries
Bryanpwo
(Bryan Poerwo)
August 8, 2020, 10:18am
7
There’s nothing in the retry list, everything looks fine.
IAmGav
(Gavin Perch)
August 8, 2020, 10:48am
8
so the badge in the user summary profile still shows basic
@ondrej explained it will take time. The trigger is set on a daily basis, so it updates once a day.
If it takes more than 24 hours, then the trigger failed. and will be displayed in the log file (discousedomain/logs)
I hope this helps.
4 Likes