Log says mail is sent! but it's not

installation
1

first of all I read almost every related topic about mail troubleshooting including : troubleshooting-email

and still I’m not able to receive register mail.

when I run discourse-doctor it says :

Email address for mail test? ('n' to skip) [forum@nowbeboss.com]:
Sending mail to forum@nowbeboss.com. . .
Testing sending to forum@nowbeboss.com using discourse@forum.nowbeboss.com:ad23Ds2(8s*df@submail.nowbeboss.com:587.
SMTP server connection successful.
Sending to forum@nowbeboss.com. . .
Sending mail failed.
Replacing: SMTP_PASSWORD
Replacing: LETSENCRYPT_ACCOUNT_EMAIL
Replacing: DEVELOPER_EMAILS
Replacing: DISCOURSE_DB_PASSWORD
Replacing: Sending mail to

production logs says :
Sent mail to forum@nowbeboss.com (86.3ms)

here is my app.yml setting :

app.yml

DKIM and SPF is all set.
and I can’t find any useful logs for exim, mail, syslog or anything.

I can successfully send mails through via swask and telnet says port 587 is open

swaks output :

$ swaks --to forum@nowbeboss.com --from discourse@forum.nowbeboss.com --server submail.nowbeboss.com --auth LOGIN --auth-user discourse@forum.nowbeboss.com  -tls




=== Trying submail.nowbeboss.com:25...
=== Connected to submail.nowbeboss.com.
<-  220 srvr.nowbeboss.com ESMTP Exim 4.91 Fri, 26 Oct 2018 07:38:57 +0200
 -> EHLO srvr.nowbeboss.com
<-  250-srvr.nowbeboss.com Hello 7.ip-164-132-101.eu [164.132.101.7]
<-  250-SIZE 52428800
<-  250-8BITMIME
<-  250-PIPELINING
<-  250-AUTH PLAIN LOGIN
<-  250-STARTTLS
<-  250 HELP
 -> STARTTLS
<-  220 TLS go ahead
=== TLS started with cipher TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256
=== TLS no local certificate set
=== TLS peer DN="/C=US/ST=Someprovince/L=Sometown/O=none/OU=none/CN=localhost/emailAddress=webaster@localhost"
 ~> EHLO srvr.nowbeboss.com
<~  250-srvr.nowbeboss.com Hello 7.ip-164-132-101.eu [164.132.101.7]
<~  250-SIZE 52428800
<~  250-8BITMIME
<~  250-PIPELINING
<~  250-AUTH PLAIN LOGIN
<~  250 HELP
 ~> AUTH LOGIN
<~  334 VXNlcm5hbWU6
 ~> ZGlzY291cnNlQGZvcnVtLm5vd2JlYm9zcy5jb20=
<~  334 UGFzc3dvcmQ6
 ~> YWQyM0RzMig4cypkZg==
<~  235 Authentication succeeded
 ~> MAIL FROM:<discourse@forum.nowbeboss.com>
<~  250 OK
 ~> RCPT TO:<forum@nowbeboss.com>
<~  250 Accepted
 ~> DATA
<~  354 Enter message, ending with "." on a line by itself
 ~> Date: Fri, 26 Oct 2018 07:38:54 +0200
 ~> To: forum@nowbeboss.com
 ~> From: discourse@forum.nowbeboss.com
 ~> Subject: test Fri, 26 Oct 2018 07:38:54 +0200
 ~> X-Mailer: swaks v20130209.0 jetmore.org/john/code/swaks/
 ~>
 ~> This is a test mailing
 ~>
 ~> .
<~  250 OK id=1gFupl-0006TP-OW
 ~> QUIT
2

Are you using your own mail server?

1 Like
3

yes, I use my own web server. and it correctly works when I send mail via swaks or telnet @Stephen

4

Read the email setup guide with an emphasis on this bit:

We strongly recommend using a dedicated email service. Email server setup and maintenance is very difficult even for experienced system administrators, and getting any part of the complex required email setup wrong means your email won’t be delivered, or worse, delivered erratically.

While free options exist from some of our recommended providers we really don’t support self hosted email servers for the reasons outlined above.

5

what are your free recommendations for dedicated email services ?

6

It’s all in the link I provided. It outlines which provide free tiers and what they entail.

2 Likes