I asked directly and received a response which I (apparently mistakenly) took to indicate that it was.
Thank you very much for clarifying!
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This is how I responded in private:
“Sorry we don’t provide free one to one support with any specific SLA, please post in public and I’ll get to it when I can.”
(SLA = Service Level Agreement - for those not familiar with such corporate jargon. I basically mean “without a promise of any particularly response time”).
Please let me know if I can make that more clear.
As you can see, I did, in fact, get to it 
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