I wanted to see how other communities handle flagged posts that aren’t blatant spam, but require some action from the mod team to conform to your forum policy/use code of conduct. When your moderators agree that a change to the post is needed, what do they do? Especially in cases where only part of the post is in violation, how are post edits/deletions handled? Secondary question, if you do make edits, do you communicate those changes to the user?
- Agree with the flag, make no changes to it, and put the responsibility of correcting the post on the post creator. Nothing more than the default PM is sent to the post creator.
- Agree with the flag, make no changes to it, and put the responsibility of correcting the post on the post creator. You send a second PM to the post creator outlining exactly what text is in violation and should be changed
- Agree with the flag, edit the portion of the post that’s in violation of policy, by either removing the violating text, or replacing the text with something like [comment removed for violating forum policy]. Unhide the post.
- Agree with the flag, but delete the entire post
We’re trying to balance action on our part and communication to the flagger that action has been taken, while also not fueling the argument that the we censor our community.
About our community
Our forum focuses on finance and trading, where everybody has their own “right” way of doing things and being successful, so discussions about what does and doesn’t work often get heated. We’re also plagued by salesmen, many who start out as legitimate members of the community, build a following, and then start to subtly promote or advertise or even spam our members. We also have seasoned members who’ve made it their mission to “out” new members who they feel are spreading inaccuracies or don’t have a clue what they’re talking about. Those long-time and experienced (in the trading sense) members are often super helpful and thoughtful in their replies, while simultaneously offering rude/negative/inappropriate comments about the “bad” actors.
Thanks for the feedback and thoughts!