Multiple Users posting under same User or Group name?

[SchweizerSchoggi]

Hi
We’re just setting up our first Discourse forum and the question came up if it is possible to have multiple users (admins) posting in the forum under the same name (no matter if user name or group name).

If have already created a new group and added the users that will be in charge of answering questions in the different threads. Instead of posting under their individual name they should all be named “Admin” or “Moderator” or whatever. Something general.

Is there a way to achieve this?

[ondrej]

Hello there @SchweizerSchoggi welcome to Discourse meta

I would say that this is possible in two ways

1. You create a new account and grant it whatever permissions you need. You can share the login info with that group?

2. Use this plugin

Discourse Staff Alias

Summary Discourse Staff Alias allows set groups to create topics and posts, as well as make edits, as an alias user. Repository Link https://github.com/discourse/discourse-staff-alias Install Guide How to install plugins in Discourse The Discourse Staff Alias plugin allows certain groups to create topics and posts, as well as make edits, as an alias user. This can be useful in situations where staff members need to respond to que…

[SchweizerSchoggi]

Hi Ondrejj
Thank you for your quick response!
The plugin sounds just perfect, but I am not sure how to install it.
In Admin PLUGINS I see a lot of already installed plugins but no option to upload or use another one.

Can you help?

[ondrej]

No worries. If you are self hosted have a look at this guide

Install plugins on a self-hosted site

This guide assumes that you have a self-hosted standard installation. We only support the standard method of install here, so these instructions assume you have a standard install. This guide only applies to self-hosted Discourse instances. If you are using a managed hosting service, the available plugins are controlled by your hosting provider. For example, on our hosting these specific plugins are available by hosting tier. In this tutorial, we’ll install the Discours…

[SchweizerSchoggi]

Good morning Ondrejj
Unfortunatly we are not self hosting, we’re using Discourse hosting. So there is no chance to install this plugin, right?

And for your other idea, a shared login:
Wouldn’t one user block the others when he is logged in? Or can two or even three users work in parallel with the same account?

[ondrej]

Morning,

@SchweizerSchoggi

we are not self hosting, we’re using Discourse hosting. So there is no chance to install this plugin, right?

Yes that is correct. However this depends what plan you are on for example lets say you were on enterprise hosting plan you can get the team to install custom and unofficial plugins. (Additional fees would apply)

@SchweizerSchoggi

Wouldn’t one user block the others when he is logged in? Or can two or even three users work in parallel with the same account?

That is a good question. I’ll admit I didn’t think of that before posting. For example you couldn’t have that user posting at the same time.

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My only recommendation would be as you were saying is to create a support group and give the users a flair or title so when they post it looks like this. So even if you have different users posting they will know it is support?

[SchweizerSchoggi]

Thank you for this confirmation Ondrejj. Yes, I have added a general title (simply our company name) for the members of the group as well as the company logo as user icon.

It will now read
User name - Company name

So it’s pretty clear it’s an “official answer”