My forum is stuck on the loading screen

Support
5

Hello and welcome @Johnny_We :slight_smile:

A quick look in the browser console is pointing to a header-toggle-button theme component:

Uncaught (in promise) Error: Could not find module `ember-cli-htmlbars` imported from `discourse/theme-7/widgets/header-toggle-button`
    c loader.js:247
    c loader.js:258
    findDeps loader.js:168
    c loader.js:262
    requireModule loader.js:24
    s auto-load-modules.js:18
    s auto-load-modules.js:12
    initialize auto-load-modules.js:40
    initialize app.js:49
    runInstanceInitializers Ember
    each dag-map.js:231
    walk dag-map.js:145
    each dag-map.js:75
    topsort dag-map.js:83
    Ember 4
    invoke backburner.js:351
    flush backburner.js:241
    flush backburner.js:447
    _end backburner.js:999
    _boundAutorunEnd backburner.js:648
    promise callback*n/< backburner.js:28
    flush Ember
    _scheduleAutorun backburner.js:1218
    _ensureInstance backburner.js:1206
    schedule backburner.js:805
    Ember 6
    <anonymous> start-app.js:4
    <anonymous> discourse-boot.js:50
    <anonymous> discourse-boot.js:51
loader.js:247

If you can use safe mode to login and either update it or disable it from your /admin/customize/themes page that should help. :+1:

I notice that yours is a login-only site. If you can’t login in the normal way due to the infinite loading you can use the /u/admin-login and also enable safe mode at the same time.

Separately, I think you should be able to downgrade your mailgun plan to the flex version if you try and cancel the paid one. :crossed_fingers: I think it still exists, but they’ve hidden it a bit. There’s some more info in this topic:

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