Hosted site stuck on loading page (colored dots) (01/18/2023 8:05 AM Eastern)

Support
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Our site is stuck at the loading page.

https://swi-prolog.discourse.group/

First happened on Chrome on laptop, then same with Microsoft Edge on same laptop. Same with iPhone.

Ping works.

C:\Users\Groot>ping swi-prolog.discourse.group

Pinging swiprolog.hosted-by-discourse.com [2602:fd3f:3:ff01::cb] with 32 bytes of data:
Reply from 2602:fd3f:3:ff01::cb: time=85ms
Reply from 2602:fd3f:3:ff01::cb: time=82ms
Reply from 2602:fd3f:3:ff01::cb: time=80ms
Reply from 2602:fd3f:3:ff01::cb: time=85ms

Ping statistics for 2602:fd3f:3:ff01::cb:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 80ms, Maximum = 85ms, Average = 83ms

Also checked sever status at https://status.discourse.org/ and saw all was good.

It is not a fire alarm as we are never so dependent on it that we need it immediately.

Thanks.

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It works in safe mode, if thatā€™s any comfort. :slight_smile: Specifically, it works when I select ā€˜disable official pluginsā€™ so thatā€™s going to be something weā€™re going to need to look at.

Let me see what I can find out. :+1:

Update: Itā€™s looking like an update to the Maths plugin may be the culprit. Someone is looking at it now and we should have a fix in soon. Thanks for the report. :slight_smile:

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Hi, sorry for squatting this thread, but we have the exact same issue on our hosted site https://brian.discourse.group/ since an hour or so (worked fine earlier during the day). Using safe-mode with ā€œunoffical pluginsā€ (do we use any?) disabled fixes it as well.

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Apologies, didnā€™t see your update: disabling the math plugin fixes it for us as well :+1:

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As the OP I donā€™t see it that way. :grinning:

If I had this problem and someone else noted the problem before me I would ring in to let others know it is a problem shared by others.

It is nice to know that a company like Discourse is responsive and open to such.

Thanks for ringing in.

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I agree. Knowing itā€™s happening to more than one site can help us narrow down the cause if weā€™re not able to spot it straight away. Itā€™s genuinely very useful. :+1: :slight_smile:

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Sorry it was my mistake. It should be fixed and deployed. Let me know if you see any other issue with this, itā€™s an old plugin and I cleaned quite a lot.

Thanks for the report!

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No worries here, thanks for the reply.

After the problem I disabled both MathJax and AsciiMath on our site.

After seeing your reply reenabled them and then checked if the site was responding with a page refresh, it was, and if the MathJax plugins were working using our custom test page and they were not.

In checking history of change for MathJax

https://swi-prolog.discourse.group/admin/logs/staff_action_logs?filters={"subject"%3A"discourse_math_enabled"%2C"action_name"%3A"change_site_setting"}

noticed your changes with the final one being false for off and last change done by me to enable it.

In checking history for AsciiMath only I made changes today

https://swi-prolog.discourse.group/admin/logs/staff_action_logs?filters={"subject"%3A"discourse_math_enable_asciimath"%2C"action_name"%3A"change_site_setting"}&force_refresh=true

Should they work now?

If not and this takes a day or more to fix I donā€™t see it being a problem for us, just wondering.

1 Like
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I will investigate but if theres a regression, it shouldnt be hard to fix. Will keep you updated.

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@EricGT ok I checked, this is correctly working, you must have updated the topic (great idea btw) when the plugin was disabled, I rebuilt the HTML and it seems all good :ok_hand:

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Yes I did edit the title today.

Thanks for the feedback, learned something new, that updating a topic with a plugin disabled could cause such a problem. While I am not a Ruby-on-Rails developer I take it that rebuilt the HTML means a rebake, please correct me if I am wrong.

Thanks for taking the time to look at this, being a developer myself I know such things happen from time to time but taking quick ownership is not so often seen, nice job. :grinning:

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Yes itā€™s a rebake indeed :+1:

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