New users aren't starting the discobot tutorial

[dax (Daniela)]

@JagWaugh

I think this is more about human nature than the way the 'bot works, or what initial text it uses.

Absolutetly.
That’s why I asked to my team to test the bot, all people that are very familiar with Discourse and all people that are very familiar with bots (because we have 2 bots on our chat and 1 of them is very similar to discobot).

My concern is that if also my team don’t understand how discobot works I’m pretty sure that my new users don’t understand it too.

@JagWaugh

Put yourself in the mind of a typical new user: You’ve got some question you want answered, and you just found this site which seems to be the perfect place to ask your question, so you register and login. You’re still focused on that question, so much so that you will click on anything that stands between you and your asking that question, just to get it out of the way.

I fully agree with you.
In my experience I can’t say how many people really read the welcome message until the end, not even when they like the message or they reply with “thanks”.
But for now I only can say that no one reply to discobot.
As I said above my next step is to entirely customize the OP from the bot and see if new users start at least the basic tutorial.
I’m just waiting the weekly translations update from Transifex to Discourse.

@JagWaugh

How many people actually lay out the parts of their new IKEA furniture and check that everything is there, then read the instructions through to the end carefully before they start putting it together?

I understand what you’re saying, but when people buy something from IKEA they’re also forced to works in some way (maybe not the correct way initially) and learn how to put the pieces together.
And if they go again to IKEA they have now learned how to organize themselves.

No one here can force a user to do the same with discobot.
And probably the initial approach of the bot is basically wrong if some admins have decided to make changes in the OP.

Note that I’m not asking for a bot review, it’s only my personal opinion, and since I can change the text as I want and I can choose what message he must send (tutorials or welcome message), I have no problem using discobot.