Notification emails not being sent for Chat as per user preference

[mcwumbly (Dave McClure)]

I don’t think we have a clear reproduction yet.

My understanding is that @JammyDodger is trying to reproduce this issue based on your report, but has so far been unsuccessful.

A few notes:

@Chandra

Chat channel settings to notify for everything (though I think it does not affect emails).

To clarify, this is not a channel-wide setting, but a user preference for that channel. But what you’re showing are the defaults, so I’d suspect that most of the 313 members have it set that way.

@Chandra

I picked a member from the 313 in the channel and here are the standard user prefs - ‘Email only when away’.
Chat message with @ all created many hours back has sent notifications as seen here, but no emails.

Are you sure they were away? If they were on the site, then the notification will not send an email.

@Chandra

No emails sent except for 2 members. Both are admins/mods and both used chat before - not sure if that is the differentiator.

OK, that’s pretty strong evidence that something isn’t working as expected here. I would have guessed that more than 2 out of 313 people would be away. Is is possible that they were all on the site at that time?