Notification emails not being sent for Chat as per user preference

[Chandra]

@mcwumbly

@Chandra

Chat channel settings to notify for everything (though I think it does not affect emails).

To clarify, this is not a channel-wide setting, but a user preference for that channel. But what you’re showing are the defaults, so I’d suspect that most of the 313 members have it set that way.

Thanks for the clarification. I had actually thought these were channel settings admin could change. Tbh, ‘Settings’ sounds so much like an admin control.

@mcwumbly

Are you sure they were away? If they were on the site, then the notification will not send an email.

@mcwumbly

OK, that’s pretty strong evidence that something isn’t working as expected here. I would have guessed that more than 2 out of 313 people would be away. Is is possible that they were all on the site at that time?

Yes, it is safe to say the bulk of them (if not all) were away in the preceding 15 minutes (I wish we had that kind of engagement ). I picked a non-staff account that was away and checked too.