Our team is new to discourse like forum for day to day discussions. So what happens is, topic creators liberally tag others, but when it comes to having to respond, due to too many tags (or any other disciplinary reasons), people are not responding promptly. These lead to orphaned forgotten unattended topics over time, and there are also important topics for which we want to remind the non responders, so the discussions go on.
We could keep tagging them with gentle reminders at end of each topic, but this only increases their tag count, and its laborious to do at category level for many topics.
My current work around is, any one awaiting for any other in a topic can tag that topic as “awaiting”, and a moderator can scoop all the topics tagged “awaiting”, and send consolidated gentle reminders to the non responders, so they have list of topic links they need to respond. Yes this is making them lazier, not correcting their behavior, but first most the topics should stay alive.
This also means, laboriously cleaning old “awaiting” tags off their topics when no more valid (either again collectively by moderator) or expecting the content creator to do that (which kinda feels penalizing him for non responders’ fault).
What are other methods followed across discourse universe? Do we have a (process + tool setup) which can effectively more automatically can do this moderation for us?