[paid] help to fix outgoing email issue

[ambimorph]

What would you like done?

I need my outgoing email to work.

I’m fairly tech savvy, but I’ve been butting my head against this off and on for months and just need someone to help me troubleshoot the DNS or whatever problems and get it working. Ideally, we meet over video and I share my screen and you walk me through fixing it. That way I learn something!

When do you need it done?

ASAP

What is your budget, in $ USD that you can offer for this task?

Negotiable

[NateDhaliwal]

Could you provide some additional details on this issue?
Thanks.

[ambimorph]

"There are 3865 email jobs that failed. Check your app.yml and ensure that the mail server settings are correct."

At some point a few weeks ago email started failing. I haven’t had time to address it until now, and I’m at a bit of a loss. There was a similar problem here: Error: "There are 965 email jobs that failed. Check your app.yml and ensure that the mail server settings are correct." that was solved by rebooting the server. I tried rebooting the droplet, but that doesn’t seem to have helped. What else can I try?

[Arkshine]

I will PM you!

[bloomexperiment (Tracey)]

I can help you with this – I will reach out via PM.

"There are 3865 email jobs that failed. Check your app.yml and ensure that the mail server settings are correct."

It didn’t help. I had to set this aside for a few weeks and just came back to it today. I’m really stuck! This is everything SMTP in my app.yaml: DISCOURSE_SMTP_ADDRESS: mail.well-actually.fyi DISCOURSE_SMTP_PORT: 465 DISCOURSE_SMTP_USER_NAME: amber@well-actually.fyi DISCOURSE_SMTP_ENABLE_START_TLS: false # (optional, default true) DISCOURSE_SMTP_FORCE_TLS: true DISCOURSE_SMTP_DOMAIN: forum.well-actually.fyi Also the password has special characters in it, which the Trou…

(I think it might have something to do with the DISCOURSE_SMTP_ADDRESS or DISCOURSE_SMTP_DOMAIN in those settings)

The mail service will provide its own SMTP server address (e.g. Mailgun and Mailjet provide their own) rather than using something on your domain. I can help you diagnose the issue.