When the system detects a post as spammy, the post author receives a PM titled
Post hidden by community flags
This is very confusing and made a few users very cross with our team and eventually left the discussion board never returned.
While the system can certainly make mistakes, and this would be forgivable, it is a very rare situation when the community itself is wrong about whether a post is spam or not.
So, if a post is marked as Spam by the system, the PM should NOT say “hidden by community flags” because it is not. It was not the community who flagged the post.
Even worse, it pushes further in the message body: it says something like “community thinks you made a spammy post”. After this, a newcomer who just posted a few links in their first topic will never ever love the community - because of this unfair misjudgment made by it.
I received PMs full of disappointment from such misjudged authors; even after apologizing publicly and making it clear there was a mistake, they never returned back to us. They were so unhappy that they went to the competitor forum and wrote about this.
The titles should vary depending on the real reason behind a flagging action.
Makes any sense?