Many products and services using Discourse as their support forum. Also there are many companies using Twitter as their additional customer service portal. So I guess it will be useful to implement Twitter service in Discourse to achieve this?
For example (as per above image), if someone tweeted by mentioning
@GitHubHelp or like
@GitHub #help then a topic should be created automatically with that tweet content. It can be in private staff category. When a staff reply to the topic corresponding reply tweet must be posted as
@GitHubHelp twitter handle. So both the Twitter conversation and Discourse topic should be in sync for all replies.
- Staff team can support both Discourse and Twitter customers in one place.
- Existing Discourse users can introduce Twitter customer service support easily.
- Support topics can be moved to public category when it useful for other forum users