We have a group on our forum for private community questions and it is not typical for it to get up to 200 messages at once. We’d like to address these in-order, but it takes a lot of scrolling unless you leave the tab open (but the inbox doesn’t live-update as people address messages, so at some point you would want to refresh to see updated state anyway…).
I know that @sam mentioned here that the general recommendation is to keep Inbox size pretty small:
We definitely agree with this, but our user activity volume is high and we address these in batches, so it is typically not feasible to us to keep the inbox size small (i.e. the 200 number accumulates in only a few days). We also would rather not use a different mode to answer these questions (i.e. email) because we’d like to keep our users on one product to keep things simple and intuitive for them.
It would be awesome if the columns in private messages acted the same way as the Latest lists so we could just view the group and immediately see the oldest posts at the top, without first scrolling all the way to the bottom. Using a public category doesn’t work for our use case since we need the contents of the messages to stay private between the group and the user.
How much effort would this be to implement and would it be pr-welcome ?