Request for Support — MadeForTrade.in Discourse Community Upgrade Issues & Email Delivery Failure

Marketplace

AI-generated summary

Rahul_Deshpande1 from MadeForTrade.in, a community of over 11,000 Indian traders and investors, requests support for two critical issues: failed Discourse upgrades causing repeated downtime and complete email delivery failure, including verification and notifications. The community is seeking assistance with troubleshooting, including restoring functionality and fixing email issues, while also considering managed hosting solutions. The discussion has been moved to the Marketplace category, where community members and potential service providers, such as Communiteq and others, are offering help. Rahul_Deshpande1 has highlighted the urgency of resolving these technical challenges to maintain platform stability and user experience. NateDhaliwal notes that while this forum offers community support, paid support may be necessary. tobiaseigen facilitated the move, and jahan_gagan and RGJ have offered technical and hosting assistance. pfaffman has also volunteered to help.

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Hi, I am the Community Manager at MadeForTrade.in, a community built exclusively for India’s super traders and long-term investors. We currently have 11,000+ of India’s most prominent traders and investors on our platform.

Key Issues We Are Facing

  1. Unable to successfully upgrade Discourse to the latest version

    • Every upgrade attempt leads to multiple errors.

    • This results in repeated downtime and we often have to restore from backups.

  2. Emails have stopped working entirely

    • No system emails are being sent out — including:

      • User email change verification

      • Trust level/tag-related notifications

      • Any community-generated email notifications

    We have attached the exact error we receive while attempting email delivery.

What We Are Looking For

  • Assistance in fixing the upgrade process and stabilizing future upgrades.

  • Support in troubleshooting and restoring email functionality.

  • Guidance on best practices to prevent these issues going forward.

We are also open to purchasing plans or subscriptions if required.

Additional Clarification

Do you offer paid support plans or licenses for self-hosted deployments—specifically anything that includes:

  • Priority technical support

  • Assistance with upgrades and maintenance

  • Paid/premium features while continuing to host on our infrastructure

We value the platform tremendously and want to ensure our community has a seamless experience.

Looking forward to your guidance and support.

2

It sounds like you may want paid support. AFAIK Discourse provides support for its customers; this forum is community support. If you’re seeking to hire someone, perhaps this should be moved to Marketplace? If not, perhaps you should split this up into multiple topics (like 1 query per topic) so it’s easier to answer?

3 Likes
3

I went ahead and moved this topic to Marketplace. You can expect to hear from some folks.

Official Discourse hosting is on our own infrastructure which you are also welcome to look at but does not seem to be what you seek. See Discourse pricing | Discourse - Civilized Discussion for details.

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hi @Rahul_Deshpande1 , I can help you with this. Please check your PM.

5

If you need support on self hosting and it’s affecting your uptime and end user experience, maybe it’s better to choose managed hosting. We offer a variety of affordable plans at https://www.communiteq.com/discoursehosting/pricing/

Our plans come with full inbound and outbound email service and we manage updates and backups for you. We also support all kinds of plugins including the restricted replies plugin.

Last but not least, we can perform a migration to our platform with minimal downtime.

Don’t hesitate to reach out if you want more information!

1 Like
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I’ll be happy to help.

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