Restoring a snapshotted instance

I’ve just transferred a snapshot to another account, created a droplet from it, and pointed the same domain to the new ip address. When visiting the address is get the “ERR_CONNECTION_RESET” error

It looks likes there are no files in the droplet:


Obviously I’m missing something but I don’t know what, and this post is all I can find in the forum. Any info would be greatly appreciated.



Assuming this is a standard install and uses /var/discourse rather than a third party package which we can’t support here, there’s either an issue with the original snapshot, or how it was restored. I do this pretty regularly and have never had a folder vanish.

Either way it’s a question for Digital Ocean support, it relates to your VPS and their snapshotting, not Discourse.