RFE for Solved plugin: make "new topic" more obvious

We are finding that many people who have their problem solved now want to ask a followup question, and the natural thing to do is reply in the same thread. I don’t want to close or lock threads automatically, because often there is actually additional useful information on the original problem. But new questions shouldn’t go in the same thread, because:

  1. They clutter things up for people looking for solutions to the original problem
  2. They make the new problems harder to find and search for
  3. Now there’s a thread with multiple problems and multiple solutions, so nothing can really be marked as a solution.

The proper thing, of course, is to use the secret :link:+ New Topic functionality, but that’s really, really not obvious. I’d love a “Followup Topic” question to appear next to “Reply” on topics with a solution — or any closed topics.

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What’s the secret?

Is it when you click Reply, then hold down the arrow icon to see the “Reply as linked topic” option?

Thanks.

I don’t know what that way even is, so that might be even more secret. I’m talking about this:

image

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Thanks. I hadn’t noticed that as it seems to be desktop only. I’ll try to show you the other way using screenshots. I’ll likely get a badge for that :slight_smile:

No badge for me! I can’t upload images on mobile. I finally spotted the upload icon on desktop but the screenshots are on the mobile.

Anyway, press “Reply”, then hold the arrow button until a menu appears, then “Reply as linked topic”. It has the same effect as your way.

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I wonder if this would be a good place for a popup to help educate people, rather than another button in the UI?

So showing something roughly like this upon opening up the composer to reply to an already solved topic…

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That’s a great idea @awesomerobot! :clap:

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