Screen blanking when clicking a topic

Bug
1

Hi,

A user reported this issue where the entire screen would go blank on his laptop when clicking a topic after I updated the forum in this topic: Upgrading v2.2.0.beta4 forum with unknown local changes - Installation - Discourse Meta

I chalked it up to an issue with his laptop, as no one else was experiencing it.

We are now on the 3.5.0 latest beta2-dev version (been updating regularly since then) and I have started experiencing the same issue. First seen intermittently on a laptop connected to external monitor but only did it when I had Spotify running in the same browser. Strange.

Now I am seeing on a brand-new PC that I’ve just spun up. Spotify not running this time, and also it blanks every time I click a topic. The video output to the monitor re-syncs.

I couldn’t find any posts about it here, other than some unrelated screen blanking issues from years ago.

Here is a link to the forum: https://idmforums.com

Is anyone experiencing this on my forum or any other admins having this issue?

2

I’ve just been navigating on your community (anon user without login) and I haven’t experienced anything like you described. I searched for similar reports and found this on your community Forum upgrades - #23 by morphic - Site Feedback - IDM Forums is this the same issue?

Could it be a plugin maybe? Try navigating around topics in safe mode.

3

yes, that’s the one. Plugin sounds plausible. I’ll have a look at what I’ve installed

4

Wow, what an issue!

You’re on Windows, correct? Does this issue only happen with an external monitor connected on the laptop, or on the laptop’s own screen as well?

1 Like
5

Windows 11

Has happened both on the laptop monitor and the external monitor. What’s interesting is that if I do a screen recording, the recording doesn’t capture the dropouts at all. Just looks normal. Also, I have seen on occasion the screen “roll” instead of blank. Yeah, roll, like a Super 8 film!