Hey all, Our support team works in a high-volume category, and sometimes topics get lost in the shuffle without being assigned to an agent. I’m hoping to find a way to search for unassigned topics in a category so we can always be sure that no topics are left unassigned. Is there a way to do this…

One thing you can do right now is enable the ‘unassigned’ filter for a category: [Screenshot 2020-08-21 at 09.05.19] That will give you a new ‘unassigned’ tab at the top: [Screenshot 2020-08-21 at 09.07.20]

There isn’t a filter for ‘assigned’, or ‘not-assigned’ on the Discourse advanced search page. It has been asked for previously though: What is advanced search magic filter to see assigned topics and messages? . Maybe that is something that we should look into again. If the Data Explorer plugin is in…

Thanks for following up, Simon – I haven’t had the chance to nail down a query for this, but it looks like I won’t have to . :tada: Much appreciated!

Whoa! The query params that filter generates are…exactly what I was looking for. :laughing: Adding the filter would be a little too heavy-handed – we’d rather it be visible to staff only – but adding ?assigned=nobody&status=open to the URL is totally fine for us. Thanks again.

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friednanners 2020 年8 月 20 日 23:26 3

感谢跟进，Simon —— 我还没来得及确定具体的查询语句，但看来我不用操心了。

非常感谢！

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What is advanced search magic filter to see assigned topics and messages? Support assign	9	2897	2020 年9 月 11 日
Seeing assigned topics in advanced search Support	8	758	2020 年10 月 29 日
Allow searching assignments by tags and categories Feature	0	437	2021 年1 月 6 日
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