SMTP Settings for Titan Mail Not Working

Support
1

Hi,

I have installed Discourse on a standalone server and use Titan Email as my email provider.

I have spend all day searching the community and tried every varitation I can think of with the settings but emails still won’t send.

These are my settings.

## TODO: The SMTP mail server used to validate new accounts and send notifications
  # SMTP ADDRESS, username, and password are required
  # WARNING the char '#' in SMTP password can cause problems!
  DISCOURSE_SMTP_ADDRESS: smtp.titan.email
  DISCOURSE_SMTP_PORT: 465
  DISCOURSE_SMTP_USER_NAME: hello@mydomain.com
  DISCOURSE_SMTP_PASSWORD: mypass
  #DISCOURSE_SMTP_ENABLE_START_TLS: true
  DISCOURSE_SMTP_AUTHENTICATION: plain
  #DISCOURSE_SMTP_DOMAIN: community.mydomian.com
  DISCOURSE_NOTIFICATION_EMAIL: hello@mydomain.com

Can anyone help me figure out where I am going wrong?

2

Does it work if you change the port to 587?

1 Like
3

No unfortunately. I had 587 with Enable start TLS on and commented out, neither worked.

I should have also posted this which is the error when I run Discord Doctor

======================================== ERROR ========================================
UNEXPECTED ERROR

Net::ReadTimeout

====================================== SOLUTION =======================================
This is not a common error. No recommended solution exists!

Please report the exact error message above to https://meta.discourse.org/
(And a solution, if you find one!)

Replacing: SMTP_PASSWORD
Replacing: LETSENCRYPT_ACCOUNT_EMAIL
Replacing: DEVELOPER_EMAILS
Replacing: DISCOURSE_DB_PASSWORD
Replacing: Sending mail to

2 Likes
4

I also ran this from the command line and it works, which is why I think there is something with the settings in app.yml that aren’t right.

swaks --to bec@.com --from hello@.com --server smtp.titan.email --port 587 --auth-user hello@****.com --auth-password “mypass” --tls

5

On the host?

Does it work on the host but fail in the container?

In any case, try doing it by hand and see how far you get.

2 Likes
6

Finally working changed it to 587 with ENABLE_START_TLS true and commented out #DISCOURSE_SMTP_AUTHENTICATION: plain

I was sure I had tried this at some point today. Perhaps I put the port number back to front or forgot to rebuild discourse in between. The moral don’t do things when you are tired and stressed!

1 Like