Stuck in "Updating..." State After Interrupted Upgrade - Cannot Install New Updates

Installation
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A table displays software update information for 'Discourse', showing its commit hash, last updated time, latest version, and current status as 'Updating...'. (Captioned by AI)
A table displays software update information for 'Discourse', showing its commit hash, last updated time, latest version, and current status as 'Updating...'. (Captioned by AI)1181×145 13.8 KB

A dark-themed webpage displays an 'Updates' section for Discourse, featuring options to view running processes and update the software, with a prominent 'Reset Update' button. (Captioned by AI)
A dark-themed webpage displays an 'Updates' section for Discourse, featuring options to view running processes and update the software, with a prominent 'Reset Update' button. (Captioned by AI)1133×866 21.4 KB

Dear Discourse Support Team,

I am the administrator of a Discourse forum. Recently, I initiated an upgrade of our forum via the web UI. Unfortunately, the internet connection was interrupted mid-process, and I had to close the browser window.

Since then, the “Updating…” status indicator in the admin panel has remained active. Clicking on it does not display any ongoing process, and consequently, I am unable to install any new Discourse updates.

To troubleshoot this, I subsequently connected via SSH and executed the ./launcher rebuild app command in the terminal. The rebuild process completed successfully without any reported errors. However, even after a successful rebuild, the Discourse UI still displays the “Updating…” message, preventing me from applying further updates.

This issue is preventing us from accessing and applying critical security and feature updates. Could you please advise on how to resolve this persistent “Updating…” state and restore the ability to upgrade our forum?

Thank you for your time and assistance.

Best regards,

1 Like
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Just to confirm, even after a reload of the page, it’s stuck in the ‘Updating…’ message?

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Yes, that’s correct. Even after reloading the page, and also after logging out and logging back in, the ‘Updating…’ message persists.

1 Like
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Does the reset button work?

If not maybe this post helps even though it’s quite old

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Thank you very much for your guidance. After running the commands:

./launcher enter app
rails c
Discourse.redis.flushall

I observed the change shown in the attached image. I believe the issue has been resolved.

image
image1202×275 26.8 KB

1 Like
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This happens to me semi-regularly. It’s quite annoying

2 Likes