Subscription update problem

Bug
1

One of my users is running into a problem with his subscription. I don’t seem to have any tools in the admin area to assist him with this issue either.

The problem stems from his subscription being listed as “cancelled” via Stripe. This was due to payment not being able to be processed via a specific cc. It did not update his group status btw (after many months of non-payment) but that is not the primary issue. He has no way of updating his card info via his user cp, further when he tries to re-subscribe he is just given the page that says his subscription is ‘cancelled’ with no way of disassociating this subscription and starting anew. There are no apparent ways for me to update or refresh his billing status on Stripe (that I found). I was able to ‘remove’ his subscription/payment profile (on Stripe) in the hopes this would refresh the plugins data, but it did not. My admin page for the plugin shows his username id info and…

This image appears to be a screenshot of a subscription management page. (Captioned by AI)

Which is the only cancel button that is greyed out for me. Obviously being able to remove the subscription from this page might fix the issue.

The only extenuating circumstance to this issue is that this user was also a Patreon supporter prior to being a Subscriptions plugin member, and although his Patreon is now ‘free’ status he still has the Patreon association listed on his user page. Just thought it was worth mentioning in case this is an odd-ball scenario.

Thanks,
Jim

2

Hi Jim,

I’ll take a look and see if I can replicate this issue locally first and see what I come up with as a fix. I may reach out via a PM if I need more details.

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3

I think I’ve experienced exactly the same problem.

It seems impossible to revive a subscription after it has been cancelled, either via non-payment (as above), or via manual cancellation. I think that this is a limitation imposed by Stripe.

I’ve also noticed that my test user doesn’t seem to be able to set up a new subscription if they have a cancelled subscription in the system, which seems quite awkward.

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