Apologies for posting again I didn’t provide enough information and I wasn’t clear enough in the previous topic.
I followed this tutorial here Tags: category restrictions, tag groups, relationships to create several tags to be used for classifying and searching for topics later.
The issue is that I’m not able to find the topic using the tag I wrote in the text.
First, I created a new topic through the web interface like this:
And it when done, it looks like this:
Notice that it’s tagged appropriately.
Then, I sent the following text through e-mail:
Trying to tag this topic to the #toyota::tag tag using email-in.
The created topic looks like this:
And the last two topic created look like this:
As you can see, the topic created through email-in is not tagged. And when I click on the tag only the topic that I created through web is shown.