I’m trying to update system_messages.welcome_tl1_user.text_body_template and address the user’s name in the message, but getting the error: The following interpolation key is invalid: name:
In theory we should be able to add all system_messages.* keys as long as they have subject_template and text_body_template subkeys. Because all of them should be handled by the SystemMessage class which adds username, name, name_or_username as additional interpolation keys.
you would have to edit the chat email text and change the key from username to their full name. but i have no idea if this is possible. the chat configuration is not my forte. i would go to settings-customize-email and search for a chat email template in the top drop down menu. all the editable email templates are in that drop down.