Is there a feature to automatically alert staff (or some team) that a topic has not been solved/handled/replied to for a period of time?
This will make the
solved plugin much more powerful.
What would be perfect is an escalation level type of trigger:
- If unsolved for X days, a particular
@teamgets a PM
- If unsolved for Y days, all staff get a PM
- If unsolved for Z days, some email got sent to some hot honcho to call down fire and doom