Triggering alerts when topic not solved/handled/replied

[schungx (Stephen Chung)]

Is there a feature to automatically alert staff (or some team) that a topic has not been solved/handled/replied to for a period of time?

This will make the solved plugin much more powerful.

What would be perfect is an escalation level type of trigger:

1. If unsolved for X days, a particular @team gets a PM
2. If unsolved for Y days, all staff get a PM
3. If unsolved for Z days, some email got sent to some hot honcho to call down fire and doom

[erlend_sh (Erlend Sogge Heggen)]

Similar requests have come up before, and they’ve very valid. Item #0 on this list however is to ask users to mark their questions as solved:

Notify a question's author with request to choose and mark a solution

I see the feature in the Lithium Forums software: it send a letter to a question’s author in a week after the question to engage him to choose a solution: Your topic recently received a reply. Topic: … Date: … Did it solve your problem? Click here to view the reply and mark one as an Accepted Solution. This helps others find helpful answers in the community too!

We’d be happy to sponsor this work if anyone wants to take it on.

[schungx (Stephen Chung)]

Pity we don’t have any Ruby programmers in-house, or we may take a whack on this…