I am getting an error ‘The selected second factor method is not enabled for your account’ after disabling my 2FA and trying to log back. I am unable to log in. If I try to reset the password it gets stuck on the 'Choose a Password screen [Screenshot from 2020-04-18 18-43-46] The administrators are…

[image] Dinesh: The administrators are also not able to help resolve this. You’ll need to have them post here and say what they’ve done. But they should probably start with Disable 2FA via console .

[image] Dinesh: If I try to reset the password it gets stuck on the 'Choose a Password screen What do you mean stuck? If you enter a new password and click “Set Password”, what happens?

When I enter a new password in this text box it just stays there. To test this I tried with a different user ID and when I enter a new password in the Choose a Password screen and press enter it actually goes to the next screen. In the case of my original account this does not happen. The screen j…

Thanks for sharing this detail. I have passed on this Disable 2FA to the admins . Will update what the result is. Edit: yes that worked, admin was able to correct via link in this post.

Unable to login after disabling 2FA

Support

pfaffman (Jay Pfaffman) April 18, 2020, 5:06pm 2

You’ll need to have them post here and say what they’ve done. But they should probably start with Disable 2FA via console.

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Unable to login after disabling 2FA

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